Privacy Policy

Introduction

Welcome to Salvatore's Pizza ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website salivaltore.org, use our pizza delivery services, or interact with us in any way.

By accessing our website or using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

Information We Collect

We collect several types of information from and about users of our Services to provide you with the best possible pizza delivery experience. The information we collect includes:

Personal Information You Provide

When you place an order, create an account, or contact us, we may collect the following personal information:

• Contact Information: Full name, email address, phone number, and delivery address
• Account Credentials: Username, password, and security questions
• Payment Information: Credit card details, billing address, and payment method preferences
• Order History: Details of your previous orders, including items ordered, delivery times, and special instructions
• Preferences: Dietary restrictions, favorite menu items, and delivery preferences
• Communication Data: Information you provide when contacting customer service or participating in surveys

Information Automatically Collected

When you access our Services, we automatically collect certain information about your device and usage patterns:

• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
• Usage Data: Pages visited, time spent on pages, links clicked, and navigation paths
• Location Data: Approximate geographic location based on IP address or precise location if you grant permission
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms when you connect your account
• Payment processors and financial institutions
• Marketing partners and analytics providers
• Delivery partners and logistics services

How We Use Your Information

We use the information we collect for various purposes related to providing and improving our pizza delivery services. Specifically, we use your information to:

Service Delivery and Order Processing

• Process and fulfill your pizza orders accurately and efficiently
• Coordinate delivery logistics and communicate with delivery personnel
• Send order confirmations, delivery updates, and receipts
• Handle customer service inquiries and resolve issues
• Process payments and prevent fraudulent transactions

Account Management and Personalization

• Create and manage your customer account
• Remember your preferences and order history
• Provide personalized menu recommendations based on your past orders
• Save your favorite items and delivery addresses for faster checkout
• Enable features like reordering and scheduled deliveries

Marketing and Communications

• Send promotional offers, special deals, and new menu announcements
• Provide information about our salvatore pizza menu and delivery services
• Conduct customer satisfaction surveys and gather feedback
• Send newsletters and updates about Salvatore's Pizza
• Administer contests, promotions, and loyalty programs

Service Improvement and Analytics

• Analyze usage patterns to improve our website and mobile applications
• Monitor and enhance the quality of our salvatore delivery service
• Develop new features and menu items based on customer preferences
• Optimize delivery routes and reduce wait times
• Conduct market research and competitive analysis

Legal and Security Purposes

• Comply with legal obligations and regulatory requirements
• Protect against fraud, unauthorized transactions, and security threats
• Enforce our Terms of Service and other policies
• Respond to legal requests and prevent illegal activities
• Protect the rights, property, and safety of Salvatore's Pizza, our customers, and others

How We Share Your Information

We may share your personal information with third parties in the following circumstances:

Service Providers and Business Partners

We share information with trusted third-party service providers who assist us in operating our business:

• Payment Processors: To securely process credit card transactions and handle refunds
• Delivery Partners: To coordinate pizza delivery and track order status
• Cloud Service Providers: To store data and host our website infrastructure
• Marketing Platforms: To send promotional emails and manage advertising campaigns
• Analytics Services: To analyze website traffic and user behavior
• Customer Support Tools: To provide efficient customer service

Legal Requirements and Protection

We may disclose your information when required by law or to protect our rights:

• In response to subpoenas, court orders, or legal processes
• To comply with government regulations and law enforcement requests
• To investigate potential violations of our Terms of Service
• To protect against fraud, security threats, or illegal activities
• To defend our legal rights in disputes or litigation

Business Transfers

If Salvatore's Pizza is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or use of your personal information.

With Your Consent

We may share your information with third parties when you have given us explicit consent to do so, such as when you choose to connect your social media accounts or participate in partner promotions.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and gather information about how you use our Services.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and accessibility. You cannot opt out of these cookies.

Performance and Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use this data to improve our website performance and user experience.

Functionality Cookies

These cookies allow our website to remember choices you make (such as your username, language, or region) and provide enhanced, personalized features.

Advertising and Marketing Cookies

These cookies track your browsing habits to deliver advertisements that are relevant to you and your interests. They also help us measure the effectiveness of our marketing campaigns.

Managing Cookies

You can control and manage cookies in various ways:

• Browser Settings: Most web browsers allow you to control cookies through their settings preferences. You can set your browser to refuse cookies or delete certain cookies.
• Opt-Out Tools: You can opt out of targeted advertising by visiting industry opt-out pages such as the Digital Advertising Alliance or Network Advertising Initiative.
• Mobile Device Settings: You can manage tracking on mobile devices through your device settings.

Please note that disabling cookies may affect the functionality of our website and limit your ability to use certain features.

Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction.

Security Measures

Our security practices include:

• Encryption: We use SSL/TLS encryption to protect data transmitted between your browser and our servers
• Secure Payment Processing: Payment information is processed through PCI-DSS compliant payment processors
• Access Controls: We limit access to personal information to authorized employees and service providers who need it to perform their duties
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing
• Data Backup: We maintain secure backups of data to prevent loss
• Employee Training: Our staff receives regular training on data protection and security best practices

Your Role in Security

While we implement robust security measures, you also play a crucial role in protecting your information:

• Choose a strong, unique password for your account
• Do not share your account credentials with others
• Log out of your account when using shared or public computers
• Keep your contact information up to date
• Report any suspicious activity or unauthorized access immediately

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods

• Account Information: Retained for the duration of your account plus 3 years after account closure
• Order History: Retained for 7 years for accounting and tax purposes
• Payment Information: Tokenized payment data retained as long as your account is active
• Marketing Communications: Retained until you unsubscribe or request deletion
• Website Analytics: Aggregated data retained indefinitely; individual data retained for 26 months
• Customer Service Records: Retained for 3 years after the last interaction

Deletion of Data

When we no longer need your personal information, we will securely delete or anonymize it. You may also request deletion of your data by contacting us, subject to certain legal exceptions.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. These rights may include:

Access and Portability

• Right to Access: You can request a copy of the personal information we hold about you
• Right to Data Portability: You can request your data in a structured, commonly used format

Correction and Deletion

• Right to Rectification: You can request correction of inaccurate or incomplete information
• Right to Erasure: You can request deletion of your personal information in certain circumstances

Control and Restriction

• Right to Restrict Processing: You can request that we limit how we use your information
• Right to Object: You can object to certain types of processing, including direct marketing
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time

Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days. Please note that we may need to verify your identity before processing your request.

Marketing Preferences

You can opt out of receiving marketing communications at any time by:

• Clicking the "unsubscribe" link in our emails
• Updating your preferences in your account settings
• Contacting us directly at info@salivaltore.org

Please note that even if you opt out of marketing communications, we will still send you transactional messages related to your orders and account.

Children's Privacy

Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information from our servers as quickly as possible.

For users between 13 and 18 years of age, we recommend that parents or guardians supervise their online activities and help them understand how to protect their privacy online.

International Data Transfers

Salvatore's Pizza operates primarily in Canada. If you are accessing our Services from outside Canada, please be aware that your information may be transferred to, stored, and processed in Canada where our servers are located and our central database is operated.

By using our Services, you consent to the transfer of your information to Canada and other countries where we operate. We ensure that appropriate safeguards are in place to protect your personal information in accordance with this Privacy Policy and applicable data protection laws.

If you are located in the European Economic Area (EEA), we comply with applicable data protection laws, including the General Data Protection Regulation (GDPR), when transferring your data internationally.

Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to these third-party sites, and we are not responsible for their privacy practices.

We encourage you to review the privacy policies of any third-party sites you visit. Some third-party services we may integrate with include:

• Social media platforms (Facebook, Instagram, Twitter)
• Payment processors (Stripe, PayPal)
• Mapping and location services (Google Maps)
• Analytics providers (Google Analytics)
• Customer review platforms

When you interact with these third-party services through our website, they may collect information about you in accordance with their own privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last Updated" date at the top of this Privacy Policy
• Post the revised Privacy Policy on our website
• Notify you via email if the changes are material (if you have provided us with your email address)
• Provide prominent notice on our website for significant changes

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

If you do not agree with any changes to this Privacy Policy, you should discontinue use of our Services and contact us to close your account.

California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

Right to Know

You have the right to request information about the categories and specific pieces of personal information we have collected about you, as well as the categories of sources, purposes for collection, and third parties with whom we share your information.

Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions.

Right to Opt-Out

You have the right to opt out of the sale of your personal information. However, we do not sell personal information as defined by the CCPA.

Right to Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights, including by denying goods or services, charging different prices, or providing a different level of service.

Exercising Your California Rights

To exercise your CCPA rights, please contact us at info@salivaltore.org or call us at 519-337-8944. We will verify your identity before processing your request and respond within 45 days.

Canadian Privacy Rights

As a Canadian company operating in Canada, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

Your Rights Under PIPEDA

• Right to access your personal information held by us
• Right to challenge the accuracy and completeness of your information
• Right to request correction of inaccurate information
• Right to withdraw consent for certain uses of your information
• Right to file a complaint with the Privacy Commissioner of Canada

Consent

We obtain your consent before collecting, using, or disclosing your personal information, except where permitted or required by law. You may withdraw your consent at any time, subject to legal or contractual restrictions.

Accountability

We have designated a Privacy Officer who is responsible for ensuring compliance with PIPEDA and this Privacy Policy. You can contact our Privacy Officer using the information provided below.

Acknowledgment and Consent

By using our website, placing orders, or otherwise interacting with Salvatore's Pizza, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

If you do not agree with this Privacy Policy, please do not use our Services. Your continued use of our Services following the posting of changes to this Privacy Policy will be deemed your acceptance of those changes.

Thank you for trusting Salvatore's Pizza with your personal information. We are committed to protecting your privacy while delivering the best pizza experience in Canada.